Privacy Policy

1. Introduction

ProCare Co. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website procare-co.com or contact us in connection with our B2B services — corporate catering, facilities management, and operations & maintenance.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website.

2. Information We Collect

We collect information you provide directly (name, job title, company, email, phone, message content) and information collected automatically (IP address, browser type, pages visited, cookie and tracking data).

3. How We Use Your Information

We use the information we collect to respond to enquiries, provide requested services, send service-related communications, improve our website, comply with legal obligations, analyse website usage, and send marketing communications where you have consented.

4. Legal Basis for Processing

We process your personal data on the following legal bases: (a) your consent; (b) performance of a contract or pre-contractual steps at your request; (c) compliance with a legal obligation; and (d) our legitimate interests in operating and improving our business, provided these do not override your rights.

5. Sharing Your Information

We do not sell or rent your personal information. We may share it with service providers, professional advisors, regulatory authorities where required by law, and business transferees in the event of a merger or acquisition.

6. Cookies & Tracking Technologies

Our website uses essential cookies, analytics cookies (Google Analytics / GTM — only with your consent), and preference cookies to remember your consent choices. You can manage your cookie preferences at any time via the cookie consent banner.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact enquiry data is typically retained for up to 3 years. You may request deletion at any time.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, object to, or restrict processing of your personal data, withdraw consent at any time, and lodge a complaint with a supervisory authority. To exercise these rights, contact us at [email protected].

10. International Transfers

Your information may be transferred to and processed in countries outside Saudi Arabia. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected] or call +966 50 830 7786. ProCare Co., Riyadh, Saudi Arabia.