ISO Certifications
ProCare Co. holds internationally recognised certifications across quality, environmental, occupational health & safety, and food safety management. Each certificate is independently audited and renewed through rigorous third-party surveillance.
Why Certification Matters
ISO certification is not a formality — it is a structured commitment to operational excellence. For our clients, it means every service we deliver is governed by documented processes, measurable targets, and independent verification. For our workforce, it means a safe, well-managed environment with clear standards. For our partners, it means a supplier whose quality claims are backed by evidence.
Quality Management System
Scope: All service divisions
ISO 9001:2015 is the world's most widely recognised quality management standard. It requires organisations to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements, and to enhance customer satisfaction through the effective application of the system.
What this means for our clients
Every process across our catering, facilities management, and O&M divisions is documented, measured, and subject to continual improvement cycles. Client requirements are formally captured, tracked, and reviewed at defined intervals.
Key benefits
- Consistent service delivery across all contracts
- Formal non-conformance tracking and root-cause analysis
- Regular management reviews with measurable KPIs
- Structured customer feedback and satisfaction monitoring
Environmental Management System
Scope: Operations & Facilities divisions
ISO 14001:2015 provides a framework for organisations to protect the environment, respond to changing environmental conditions, and fulfil compliance obligations. It requires a systematic approach to setting environmental objectives and achieving them.
What this means for our clients
Our operations are managed to minimise environmental impact — from waste segregation and water consumption in catering to energy efficiency and chemical handling in facilities management. Environmental targets are set annually and tracked against baseline measurements.
Key benefits
- Reduced waste generation and improved recycling rates
- Energy and water consumption monitoring across sites
- Compliance with Saudi environmental regulations
- Documented environmental incident response procedures
Occupational Health & Safety Management
Scope: All service divisions
ISO 45001:2018 is the international standard for occupational health and safety management systems. It provides a framework to improve employee safety, reduce workplace risks, and create better, safer working conditions.
What this means for our clients
Safety is embedded into every operational procedure. Hazard identification, risk assessment, and incident investigation are systematic processes — not reactive responses. Our workforce receives structured safety training, and all client sites are assessed before mobilisation.
Key benefits
- Systematic hazard identification and risk assessment
- Structured incident investigation and corrective action
- Regular safety training and competency verification
- Proactive near-miss reporting culture
Food Safety Management System
Scope: Catering division
ISO 22000:2018 specifies requirements for a food safety management system where an organisation in the food chain needs to demonstrate its ability to control food safety hazards. It integrates HACCP principles with prerequisite programmes and management system requirements.
What this means for our clients
Every stage of our catering operation — from supplier qualification and ingredient receiving through preparation, cooking, holding, and service — is governed by documented food safety controls. Critical control points are monitored in real time, and corrective actions are triggered automatically when limits are breached.
Key benefits
- HACCP-based critical control point monitoring
- Supplier qualification and ingredient traceability
- Temperature monitoring and cold chain integrity
- Allergen management and labelling procedures
Our Certification Process
Maintaining ISO certification requires ongoing commitment — not just a one-time audit.
Internal Audits
Quarterly internal audits assess conformance against each standard's requirements. Findings are logged, assigned, and tracked to closure.
Management Review
Senior leadership reviews audit results, KPI performance, customer feedback, and risk register updates at scheduled intervals.
Surveillance Audits
Accredited third-party certification bodies conduct annual surveillance audits to verify continued conformance and improvement.
Recertification
Full recertification audits are conducted on a three-year cycle, covering all clauses of each standard in depth.
Certificates are maintained through annual third-party surveillance audits and full recertification cycles every three years.
Request Certificate Documentation
Clients and procurement teams may request copies of our current ISO certificates and scope statements for tender submissions or supplier qualification purposes.